ORDER TIMELINE
Handbags
TAGZ1 handcrafts our handbags on a limited run basis. If product in store shows available quantity it is ready to ship. Please allow 2 to 3 days for shipping confirmation. If product is shown in store with zero quantity they are in the process of being produced and an email notification will be sent out to our mailing list as soon as the product is back in stock. Typically within 1 week.
Paintings
Original paintings are 1 offs and are ready to ship. Please allow 2 to 3 days for shipping confirmation. Once the original is sold it will no longer be offered to purchase. However prints may still be available.
Print Fragments
TAGZ1 print fragments are produced on demand. There is a processing time of no greater than 1 week prior to shipping. Oftentimes, orders process faster but we cannot guarantee a faster processing time.
Wearable Fragments
TAGZ1 wearable fragments are print on demand and shipped from trusted facilitators. Processing time varies per order.
HANDMADE DISCLAIMER
The product(s) you receive might vary slightly from the product pictured due to the nature of the product(s) being 100% handmade.
Leather goods product care
Cowhide and Calfskin Leathers
Through a rigorous selection process, cowhide and calfskin leathers are chosen for their refinement, suppleness and silky touch. Only the best hides are selected. They may carry natural imperfections, such as veins or wrinkles.
These leathers can be compromised with the use of any commercial cleaners. Elements such as oils, make up, perfumes, creams, or sanitizers applied to the leather can compromise its natural beauty and performance capabilities. For surface stains, we recommend cleaning with a soft, damp cloth with water. Small leather samples have been included with your purchase in order to test your cleaning procedure.
Natural Leather
Vegetable-tanned cowhide leather reveals natural markings such as veins and wrinkles. This delicate, easily scratched leather will develop a patina, unique to each bag, and a greater suppleness in time. This patina, along with wear acquired through use, signifies as proof of the product’s authenticity and journey alongside the owner. If the leather become stained before patina, do not try to clean it. Allow the leather to naturally darken and stains will become less apparent.
Should this leather encounter water, blot immediately with a lint-free, light colored, absorbent cloth. Cleaning with any solvents or chemicals is not recommended. Home remedies to darken the leather such as mink oil, saddle soap, leather lotions, or substances of any kind should be avoided at all costs. These chemicals can compromise the quality and integrity of the leather as it wears in time.
Dyed and Treated Natural Leather
Vegetable-tanned leather that has been hand dyed and treated with carnauba cream to allow the leather to breath. Carnauba cream is a wax finish that resists water and dirt while conditioning the leather. Light scratches may be buffed out with soft lint-free cloth. Do not apply excessive force when buffing. Due to the nature of the dying process, color transfer to hands or clothing may occur and will lessen over time and use.
Should this leather encounter water, blot immediately with a lint-free, light colored, absorbent cloth. Cleaning with any solvents or chemicals is not recommended. Home remedies to darken the leather such as mink oil, saddle soap, leather lotions, or substances of any kind should be avoided at all costs. These chemicals can compromise the quality and integrity of the leather as it wears in time.
Printed Leather
TAGZ1 printed leather has been custom created, consisting of thin layers of ink applied on top of the leather. Such techniques allow for intricate designs and colors but can be susceptible to abrasion and fading. This can appear with gentle use at the areas of greatest wear (such as the corners, folds, and bottom).
To avoid such abrasion, limit the contact to hard or rough surfaces (walls, rugs, concrete) and rotate the use of your handbag to ensure optimal wear and longevity.
For cleaning, use a soft, damp cloth with water. Home remedies such as mink oil, alcohol-based solutions such as hand sanitizers, leather lotions, cleaners, or chemicals, should not be used. The use of such remedies may cause the leather to wear adversely and prematurely. Small leather samples have been included with your purchase in order to test your cleaning procedure.
SHIPPING
TAGZ1 ships through the following carriers: USPS, UPS, FEDEX
All items available have free shipping to the continental US. For orders over $1000.00 a signature is required.
We currently are not accepting international orders at this time with the exception of Wearable Fragments which are print on demand. If you reside outside the United States and wish to purchase our products, please email ambassador@tagz1.com with “INTERNATIONAL” in the subject line and we may be able to accommodate your order.
RETURNS & EXCHANGES
Returns (if applicable):
Our return policy lasts 15 days from purchase date. If 15 days have gone by since your purchase, unfortunately we cannot offer a refund.
Your item may be returned for refund only if:
• Item in perfect, unused & sellable condition.
• Original Packaging including dust bag and all packaged materials.
• Copy of invoice, receipt, or proof of purchase is included.
• Passes inspection upon return of item (see Refunds).
We do not refund orders for buyer’s remorse. For any questions relating to a return email ambassador@tagz1.com
Sale items (if applicable):
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Original paintings (if applicable):
All sales are final. Unfortunately do not accept returns or exchanges on original paintings.
To initiate a return (if applicable):
• Email ambassador@tagz1.com with “RETURN” in the subject line. Please let us know the nature of the return and attach a copy of your invoice, receipt, or proof of purchase.
• Prepare your package: Place your item in its original packaging along with invoice, receipt, or proof of purchase.
• Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Ship returns to:
5155 Blue Diamond Road Ste 102 #404
Las Vegas, NV 89139
Refunds (if applicable):
Once your return is received and inspected, we will send you an email to notify you that we received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If your refund is denied we will notify you via email and return your item as is.
Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you have done all this and you still have not received your refund, please contact us at ambassador@tagz1.com
Exchanges (if applicable):
We only replace or repair items if they are defective or damaged due to manufacturing error. We offer a 30 day fair-use warranty. If you need to exchange your item, within 30 days of purchase, for the same item please send an email to ambassador@tagz1.com with “EXCHANGE” in the subject line. Please describe the issue with your item and attach photos along with copy of invoice, receipt, or proof of purchase. We will contact you with instructions on how to proceed.